Contact us
Got a question about a plan, an install or an order? Email us. A real person reads it — no phone tree to fight through first.
Message us in any language this site is published in, and the reply comes back in that same language.
Faster in the app
After the eSIM is installed, message from inside the app instead — your plan details travel with it automatically, which skips a back-and-forth of questions.
Download the app →Response time
Replies usually land well inside one business day. We keep Central European hours — an hour ahead of London — so an email sent from Britain in the evening is typically waiting for you the next morning.
Company
BILPP OÜTallinn, Estonia
UK eSIM is run by BILPP OÜ, a company registered in Estonia. Press and partnership queries can use the same address.